We’re here to help
The fastest way to reach a real person is email. We read every message and usually reply within a couple of days.
Email support
support@smart-journaling.com
Common questions
How do I export or delete my data?
Open Settings → Your Data. You can export your journal text and details, or delete in two ways: “Delete your journal” clears entries, audio and everything derived from them while keeping your settings, and “Delete everything” also erases your name, voice, affirmations and settings, returning the app to how it was on day one. You can also delete any single entry from its detail view. Nothing needs an email to us.
How do I back up my journal?
In Settings → Your Data, create an encrypted backup (a .sjbackup file) protected by a password you choose. We never see the password and never receive the backup — keep it somewhere safe.
How do I keep everything fully on-device?
Go to Settings → Privacy → Cloud features and turn it off. Reflection then runs entirely on your iPhone, and nothing you write is sent anywhere — not during a session, and not in the background afterwards. Settings → Privacy → “What leaves your phone” shows the live picture.
I found a bug or have feedback
We’d genuinely like to hear it. Email us with what happened (and your iPhone model and iOS version if it’s a bug) and we’ll look into it.
Is my journaling private?
Your audio never leaves your device, there’s no account, and nothing is sold or used to train AI models. See the privacy policy for the full detail.
If you’re in crisis, please don’t wait for email. Smart Journaling is a journaling tool, not therapy or medical care. Call or text 988 (Suicide & Crisis Lifeline) in the US, or contact your local emergency number. Outside the US, findahelpline.com lists free, confidential lines for over 130 countries.
See also our Privacy Policy and Terms of Service.